Refunds & Returns Policy
The Online Beauty Courses EU
EU Headquarters: The Black Church, St. Mary’s Place, Dublin, D07 P4AX
Email: [email protected]
This Refunds & Returns Policy explains the conditions that apply to online training courses, physical products, promotional purchases, cancellations, exchanges and eligible refunds made through The Online Beauty Courses EU.
Online Courses and Digital Content
Our online training courses provide access to digital learning materials through our online learning platform.
Once a course has been activated and access to the training materials has begun, the course will normally become non-refundable, subject to any statutory consumer rights that may apply.
This includes circumstances where a learner has:
- Activated the course;
- Opened or accessed course modules;
- Accessed training videos or downloadable learning materials; or
- Otherwise begun using the digital course content.
Where a course has not been activated and no course materials have been accessed, we may consider a cancellation or refund request submitted within 14 days of the original purchase date.
Requests should be sent to:
Any refund request will be reviewed based on the circumstances of the purchase and whether access to the digital course materials has already begun.
Promotional Offers, Bundles and Discount Codes
Courses purchased as part of a promotional offer, bundle deal, discounted package or using a promotional discount code may be subject to specific promotional terms.
Where an offer is expressly advertised as non-refundable, the promotional pricing and associated conditions will apply to the purchase, subject to any statutory consumer rights that cannot legally be excluded.
Discount codes and promotional offers cannot normally be combined unless expressly stated otherwise.
Course Transfers
Where a learner has purchased the incorrect course, we may consider a request to transfer the enrolment to an alternative course.
Transfer requests must normally:
- Be submitted within 14 days of purchase;
- Be made before the original course has been activated; and
- Be made before any modules or course materials have been accessed.
Once a course has been activated, it will normally be considered non-transferable.
The first approved transfer on a learner’s account may be completed without an administration charge.
Subsequent approved transfers may be subject to an administration fee.
To request a course transfer, please contact:
Cancellation of Online Courses
If you wish to cancel an online course before accessing it, please contact us as soon as possible.
Where the course has not been activated and the request is eligible, we may approve a cancellation and refund.
Once course access has been activated and digital training content has been made available or accessed, cancellation rights may be affected due to the digital nature of the service.
Any applicable statutory consumer rights remain unaffected.
Physical Products
Physical products, kits, equipment and other goods purchased through The Online Beauty Courses EU are subject to separate return conditions from digital courses.
If you wish to return a physical product, please contact our customer service team before returning the item.
Email:
Please include:
- Your full name;
- Order number;
- Product being returned;
- Reason for the return; and
- Photographs where the item is damaged, faulty or incorrect.
We will provide further instructions regarding the return where applicable.
Faulty or Damaged Products
If an item arrives damaged, faulty or materially different from the item ordered, please contact us as soon as reasonably possible.
Where possible, include clear photographs showing:
- The product;
- The fault or damage;
- The outer packaging; and
- Any damage to the delivery packaging.
Depending on the circumstances and applicable consumer rights, an eligible faulty or damaged product may qualify for:
- A replacement;
- An exchange; or
- A refund.
We may need to obtain further information or arrange an investigation with the supplier or delivery provider before completing the claim.
Electrical Products and Supplier Warranties
Certain electrical products supplied through third-party providers may include a supplier warranty.
Where a product is supplied with a 30-day warranty, faults reported within that period may qualify for an exchange or refund in accordance with the applicable warranty conditions.
Customers should inspect electrical products promptly after delivery and report any identified issues as soon as possible.
The expiry of a supplier warranty does not affect any statutory consumer rights that may apply separately.
Items Damaged During Delivery
If a parcel appears significantly damaged when delivery is attempted, you should reject the parcel where reasonably possible.
If the parcel has already been delivered, please retain the packaging and contact:
Please provide photographs of the parcel and damaged product where possible.
Where necessary, we may raise a claim or investigation with the relevant courier before a replacement or refund can be processed.
Parcels Lost in Transit
If your order has not arrived within the expected delivery period, please contact our customer service team.
We may need to open an investigation with the delivery provider.
Where the courier subsequently confirms that the parcel has been lost, we will determine the appropriate resolution, which may include a replacement or refund.
Incorrect Items
If you receive an item that you did not order, please contact us before returning it.
Where an incorrect item has been dispatched by us or one of our fulfilment partners, we will provide instructions regarding the appropriate return or replacement process.
Change of Mind – Physical Products
If you change your mind about a physical product, please contact us promptly to establish whether the item is eligible for return.
Return eligibility may depend on factors including:
- The type of product;
- Whether the product has been opened or used;
- Hygiene considerations;
- Whether packaging or seals have been removed;
- The condition of the returned item; and
- The applicable consumer legislation.
Certain products may not be eligible for return once opened where health, hygiene or safety restrictions apply.
We will confirm the applicable return conditions before you send the item back.
Return Condition
Where a return is accepted, products should normally be returned:
- Unused;
- In suitable condition;
- With their original packaging where reasonably possible; and
- With all accessories, components and documentation originally supplied.
We reserve the right to assess the condition of returned goods before approving a refund or exchange, subject to applicable consumer law.
Return Delivery Costs
Responsibility for return postage will depend on the reason for the return.
Where a product is confirmed to be faulty, damaged or incorrectly supplied, reasonable return costs may be covered or arranged by us where applicable.
For eligible change-of-mind returns, the customer may be responsible for return delivery costs unless otherwise required by applicable law.
Please contact our customer service team before returning an item so that the correct procedure can be confirmed.
Refund Method
Approved monetary refunds will normally be returned to the original payment method used for the purchase.
Where a purchase was made through a third-party payment provider, repayment plan or finance service, the refund may need to be processed through that provider.
Processing times can vary depending on your bank, card issuer or payment provider.
Any non-refundable third-party charges may be deducted where legally permitted.
Store Credit
Where appropriate and legally permitted, The Online Beauty Courses EU may offer store credit as an alternative resolution.
Where store credit is offered as an alternative to a monetary refund, the applicable terms will be explained before it is issued.
Store credit may be used towards eligible future purchases through The Online Beauty Courses EU.
Refund Processing
Once a refund has been approved, we will arrange for it to be processed through the appropriate payment method.
Please note that although we may process the refund promptly, it can take additional time for the funds to appear in your account depending on the payment provider or financial institution.
Suspected Misuse of Course Materials
The Online Beauty Courses EU reserves the right to investigate orders where there are reasonable grounds to suspect that a course has been purchased for the purpose of:
- Copying course materials;
- Reproducing or distributing training content;
- Sharing protected materials without permission; or
- Otherwise infringing our intellectual property rights.
Where appropriate, we reserve the right to suspend or cancel access and take further action in accordance with our Terms and Conditions and applicable law.
Name Changes and Certificates
Requests to change the name associated with a learner account or certificate are not treated as refunds.
Name-change requests should be submitted to:
Supporting identification may be requested where appropriate.
Certificate name changes will normally only be considered before completion of the final course module.
This process helps maintain the integrity of our certificates and prevents certificates purchased under one learner account from being issued under multiple identities.
Substitutions
Course enrolments are personal to the registered learner.
We do not normally permit an existing enrolment to be substituted or transferred to another individual.
Your Statutory Rights
Nothing within this Refunds & Returns Policy is intended to remove, restrict or replace any statutory consumer rights that apply under relevant law.
Where mandatory consumer protection legislation provides additional rights, those legal rights will take precedence over any conflicting provision within this policy.
Contact Us
If you have any questions regarding a refund, return, cancellation, faulty product, course transfer or existing order, please contact:
The Online Beauty Courses EU
EU Headquarters:
The Black Church
St. Mary’s Place
Dublin
D07 P4AX
Email:
[email protected]