Privacy Policy

Last updated: 23 September 2026

Privacy Notice

The Online Beauty Courses EU (“The Online Beauty Courses”, “we”, “us” or “our”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, purchase a course or product, contact us, subscribe to marketing communications or otherwise use our services.

For questions regarding this Privacy Policy or the way we process your personal information, please contact:

The Online Beauty Courses EU
EU Headquarters: The Black Church, St. Mary’s Place, Dublin, D07 P4AX
Email: [email protected]

This Privacy Policy applies to personal information collected through The Online Beauty Courses EU website and through related services, purchases, online training, customer support, marketing and communications.

1. What Information Do We Collect?

Personal Information You Provide to Us

We collect personal information that you voluntarily provide when you:

• Create an account;
• Purchase a course, product or service;
• Enrol on an online training course;
• Contact our customer service team;
• Complete a form;
• Subscribe to email marketing;
• Participate in a competition, promotion or survey;
• Submit a review, testimonial or other content;
• Request a refund, return, course transfer or certificate amendment; or
• Otherwise communicate with us.

Depending on how you interact with us, this information may include:

• Full name;
• Email address;
• Telephone number;
• Billing address;
• Delivery address;
• Account username;
• Account and authentication information;
• Order information;
• Course enrolment and completion information;
• Certificate information;
• Customer service correspondence;
• Marketing preferences;
• Information submitted through website forms;
• Reviews, feedback and testimonials;
• Information required to process returns, refunds or exchanges; and
• Any other information you choose to provide to us.

You are responsible for ensuring that the information you provide is accurate and for notifying us where your information changes.

Payment Information

When you make a purchase, payment information is processed through the payment provider available at checkout.

Depending on the payment method selected, this may include third-party payment providers such as Stripe, PayPal, Klarna or other payment services made available through our website.

We do not normally store complete payment card details ourselves.

Payment providers process payment information in accordance with their own privacy policies and security procedures.

Information Collected Automatically

When you visit or use our website, certain technical information may be collected automatically.

This may include:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Approximate location based on IP address;
• Referring website;
• Pages viewed;
• Time and date of visits;
• Website interactions;
• Search activity;
• Login activity;
• Technical errors and diagnostic information; and
• Cookie and similar technology information.

This information may be used to operate and secure our website, understand how visitors use our services, identify technical issues and improve website performance.

2. How Do We Use Your Information?

We may use personal information for the following purposes:

Account and Course Management

We use your information to:

• Create and manage your learner account;
• Provide access to purchased courses;
• Record training progress;
• Manage course completion;
• Issue eligible certificates;
• Maintain course records; and
• Provide learner support.

Where this processing is necessary to provide a course or service you have purchased, our lawful basis will generally be the performance of a contract.

Processing Orders and Payments

We may use your information to:

• Process course and product purchases;
• Confirm orders;
• Process payments;
• Arrange delivery;
• Manage refunds and returns;
• Handle exchanges;
• Manage payment disputes; and
• Maintain transaction records.

This processing will generally be necessary for the performance of a contract and, where applicable, compliance with our legal obligations.

Customer Service

We use personal information to:

• Respond to enquiries;
• Provide technical assistance;
• Resolve account or course-access issues;
• Handle complaints;
• Process certificate amendments;
• Investigate orders or payments; and
• Provide general customer support.

Depending on the circumstances, this processing may be necessary for the performance of our contract with you or for our legitimate interests in operating and supporting our services.

Administrative Communications

We may send you communications relating to:

• Your account;
• Purchases;
• Course access;
• Certificates;
• Payments;
• Refunds or returns;
• Service changes;
• Security;
• Changes to our terms or policies; and
• Other important information relating to services you use.

These are service communications and are separate from promotional marketing.

Marketing Communications

Where permitted, we may use your contact details to send information about:

• Courses;
• New training opportunities;
• Product launches;
• Promotions;
• Discounts;
• Special offers;
• Events; and
• Other relevant services.

Where consent is required, we will only send marketing communications where you have provided the necessary consent.

You can unsubscribe from marketing emails at any time using the unsubscribe link contained within the email or by contacting:

[email protected]

Unsubscribing from marketing will not prevent us from sending essential service-related communications relating to your account or purchases.

Website Improvement and Analytics

We may analyse website usage information to:

• Understand how visitors use our website;
• Monitor website performance;
• Improve navigation and user experience;
• Identify popular courses or content;
• Diagnose technical problems; and
• Improve our products and services.

Where non-essential cookies or analytics technologies are used, they will be handled in accordance with our cookie consent arrangements.

Security and Fraud Prevention

We may use information to:

• Protect customer accounts;
• Detect suspicious activity;
• Prevent fraudulent transactions;
• Prevent misuse of our course materials;
• Protect our intellectual property;
• Investigate security incidents; and
• Protect our legal rights.

This processing may be carried out where necessary for our legitimate interests in protecting our business, systems and customers.

Legal and Regulatory Requirements

We may process or retain information where necessary to:

• Comply with legal obligations;
• Maintain financial and accounting records;
• Respond to lawful requests from authorities;
• Establish, exercise or defend legal claims; and
• Comply with applicable tax, consumer protection and data protection requirements.

3. What Are Our Lawful Bases for Processing?

Under the General Data Protection Regulation (GDPR), personal data must have an appropriate lawful basis before it is processed.

Depending on the activity, we may rely upon:

Performance of a Contract

Where processing is necessary to provide a product, online course or service you have purchased or requested.

Examples include processing orders, providing course access and issuing certificates.

Legal Obligation

Where we need to process or retain information to comply with applicable law.

This may include financial, accounting, taxation, fraud-prevention or regulatory requirements.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

Our legitimate interests may include:

• Operating and improving our website;
• Providing customer support;
• Protecting our services and intellectual property;
• Preventing fraud and misuse;
• Maintaining appropriate business records;
• Understanding how our services are used; and
• Developing and improving our products and services.

Consent

Where required, we may rely on your consent.

This can include certain marketing activities and the use of non-essential cookies or tracking technologies.

Where we rely on consent, you may withdraw it at any time.

Withdrawal of consent does not affect processing that was lawful before consent was withdrawn.

4. Who Do We Share Your Information With?

We do not sell your personal information.

We may share information with trusted organisations where this is necessary to provide our services or operate our business.

These may include:

• Website hosting providers;
• Learning management and course-platform providers;
• Payment processors;
• Email and communication providers;
• Customer service systems;
• Analytics providers;
• Marketing platforms;
• IT and security providers;
• Delivery and courier companies;
• Order fulfilment partners;
• Professional advisers such as accountants or legal advisers;
• Accreditation-related service providers where necessary;
• Companies within our business group or under common control; and
• Government authorities or regulatory bodies where legally required.

Service providers processing personal information on our behalf are expected to process that information only for the relevant service and to apply appropriate safeguards.

5. Payment Providers

Payments may be processed by third-party providers available through our checkout.

Depending on the payment option selected, these providers may include services such as:

• Stripe;
• PayPal;
• Klarna; and
• Other payment providers offered at checkout.

These providers may collect and process information including payment details, billing information and transaction information.

Their processing of your personal information is also governed by their own privacy policies.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels and similar technologies.

Cookies may be used for purposes including:

• Keeping the website operational;
• Remembering login information;
• Maintaining shopping-cart functionality;
• Website security;
• Remembering preferences;
• Measuring website performance;
• Analytics; and
• Marketing or advertising.

Some cookies are strictly necessary for the website to function.

Where required by applicable law, non-essential cookies and similar technologies will only be used after appropriate consent has been obtained.

You can manage your cookie preferences through the cookie controls made available on our website.

You may also be able to restrict or delete cookies through your browser settings, although doing so may affect some website functions.

Further information may be provided in our separate Cookie Policy.

7. Marketing and Advertising

Where permitted by law and your preferences, we may use information to provide relevant advertising or promotional communications.

We may also use advertising and analytics services to understand whether advertising campaigns are effective.

Marketing technologies may use cookies, pixels or similar identifiers.

Where these technologies require consent, they will not be activated until the appropriate permission has been provided.

You may withdraw consent or change your cookie preferences at any time using the controls provided on the website.

8. International Transfers of Personal Data

Some of the third-party providers we use may process or store information outside the European Economic Area (“EEA”).

Where personal data is transferred outside the EEA, we will take appropriate steps to ensure that a lawful transfer mechanism and appropriate safeguards are in place where required.

Depending on the destination and provider, these safeguards may include:

• A European Commission adequacy decision;
• Approved Standard Contractual Clauses;
• Other recognised contractual or legal safeguards; or
• Another lawful international transfer mechanism permitted under applicable data protection law.

9. How Long Do We Keep Your Information?

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax, contractual or regulatory requirements.

Retention periods may vary depending on the type of information.

For example, we may retain certain information while:

• Your learner account remains active;
• You continue to have access to purchased courses;
• It is required to maintain course or certificate records;
• A transaction or customer-service matter remains unresolved;
• We have an ongoing business or legal reason to retain it;
• Financial records must be retained for statutory purposes; or
• Information is required for the establishment, exercise or defence of legal claims.

Where information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

Where deletion from backups cannot occur immediately, information may remain securely stored until the applicable backup is overwritten or deleted.

10. How Do We Protect Your Personal Information?

We use appropriate technical and organisational measures designed to protect personal information against:

• Unauthorised access;
• Accidental loss;
• Misuse;
• Alteration;
• Disclosure; and
• Destruction.

Security measures may include access controls, secure hosting, passwords, encryption where appropriate, software security measures and restrictions on who can access personal information.

However, no website, online service or method of electronic transmission can be guaranteed to be completely secure.

You are responsible for keeping your account login credentials secure and should contact us if you believe your account has been compromised.

11. Children and Minors

Our services are primarily intended for adults and professional learners.

We do not knowingly collect personal information from children where we are not permitted to do so.

Where a learner is legally required to obtain parental or guardian consent to use a service, appropriate consent should be obtained before providing personal information.

If you believe that a child has provided personal information to us without the appropriate consent, please contact:

[email protected]

We will review the matter and take appropriate action.

12. Your Rights Under GDPR

Depending on the circumstances, individuals protected by the GDPR may have the following rights in relation to their personal information.

Right to Be Informed

You have the right to receive clear information about how your personal information is collected and used.

Right of Access

You may request confirmation of whether we process your personal information and request access to the personal information we hold about you.

Right to Rectification

You may ask us to correct personal information that is inaccurate or incomplete.

Right to Erasure

In certain circumstances, you may request deletion of your personal information.

This right is not absolute, and we may need to retain certain information where there is a lawful reason to do so.

Right to Restrict Processing

In certain circumstances, you may ask us to restrict the way we process your personal information.

Right to Data Portability

Where applicable, you may request personal information you provided to us in a structured, commonly used and machine-readable format and may have the right to transmit that information to another organisation.

Right to Object

You may have the right to object to certain processing, including processing based on legitimate interests.

You also have the right to object to the use of your personal information for direct marketing.

Right to Withdraw Consent

Where we rely upon consent, you may withdraw that consent at any time.

Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

Rights Relating to Automated Decision-Making

Where applicable, you may have rights relating to decisions made solely through automated processing that have legal or similarly significant effects.

13. How to Exercise Your Privacy Rights

To exercise a data protection right, please contact:

[email protected]

Please provide enough information for us to identify you and understand your request.

We may request proof of identity where reasonably necessary to protect personal information from unauthorised disclosure.

We will respond to valid requests in accordance with applicable data protection legislation.

In some circumstances, rights may be restricted or may not apply where we have a lawful basis to retain or continue processing particular information.

14. Complaints About Data Protection

If you have concerns regarding how your personal information has been handled, we encourage you to contact us first so that we can investigate.

You also have the right to lodge a complaint with the relevant data protection supervisory authority.

As our EU headquarters are located in Ireland, the relevant supervisory authority may be:

Data Protection Commission (Ireland)

You may also have the right to contact the supervisory authority in the EU or EEA country where you live, work or where you believe an infringement has occurred.

15. Account Information

You may be able to review or update certain information by logging into your learner account.

You may also contact us to request changes to your personal information.

If you request closure or deletion of your account, we may deactivate or delete information from our active systems where appropriate.

Certain information may still need to be retained for purposes including:

• Financial records;
• Fraud prevention;
• Resolving disputes;
• Legal compliance;
• Course or certificate records where lawfully required; and
• Establishing, exercising or defending legal claims.

16. Email Marketing Preferences

You can unsubscribe from promotional email communications at any time by:

• Clicking the unsubscribe link contained within a marketing email; or
• Contacting [email protected].

Once unsubscribed, you may continue to receive non-marketing communications necessary for your account, purchases, courses or customer service requests.

17. Testimonials and Reviews

Where you provide a testimonial, review, photograph or similar material for publication, we will only use personal information associated with that material in accordance with the permission provided or another applicable lawful basis.

If you have previously provided permission and would like to discuss the removal or amendment of published material, please contact:

[email protected]

18. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy information provided by any third-party website before submitting personal information to it.

19. Business Transfers

If The Online Beauty Courses EU undergoes a restructuring, merger, acquisition, sale or transfer of all or part of its business or assets, personal information may be transferred as part of that transaction where legally permitted.

Any recipient of such information will be required to handle personal information in accordance with applicable data protection requirements.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to our services;
• Changes to the way we process information;
• Changes to third-party providers;
• New legal or regulatory requirements; or
• Improvements to our privacy practices.

The latest version will be published on our website and the Last Updated date at the top of this policy will be amended accordingly.

We encourage users to review this Privacy Policy periodically.

21. Contact Us

If you have questions about this Privacy Policy, how your personal information is processed or your data protection rights, please contact:

The Online Beauty Courses EU

EU Headquarters:
The Black Church
St. Mary’s Place
Dublin
D07 P4AX

Email:
[email protected]