TERMS & CONDITIONS
Trainees Within the European Union
Once you have successfully completed your online training course through our online learning portal, you will receive an accredited electronic certificate for each eligible course purchased and completed.
Our courses are accredited by IPHM Accreditation Group and Course Accreditation, where applicable.
If you would like to order a hard copy of your accredited certificate, this can be purchased separately. Please visit the relevant certificate page on The Online Beauty Courses EU website or email [email protected] for further information.
Student Starter Kits are available to purchase alongside many of our online training courses. Kits and products may be supplied by approved third-party providers and dispatched using the courier available for your destination.
Our course materials, training videos and tutors may demonstrate products from ProSpa Beauty and other third-party suppliers. This enables our tutors to provide guidance relating to both the training and the products demonstrated throughout the course.
If a Student Starter Kit is available for your chosen course, please visit the Kits section of The Online Beauty Courses EU website.
Please note that once an online course has been activated and course materials have been accessed, the course becomes non-refundable, subject to any applicable statutory consumer rights.
Trainees Outside the European Union
Once you have successfully completed your online training course through our online learning portal, you will receive an accredited electronic certificate for each eligible course purchased and completed.
Our courses are accredited by IPHM Accreditation Group and/or Course Accreditation where applicable.
If you would like to order a hard copy of your accredited certificate, this can be purchased separately. Please visit the relevant certificate page on The Online Beauty Courses EU website or email [email protected].
Student Starter Kits may be available to purchase alongside selected online training courses. Products and kits are supplied by approved third-party providers and delivery availability will depend on the destination country.
Our training materials, course videos and tutors may demonstrate products from ProSpa Beauty and other third-party suppliers, allowing our tutors to provide guidance relating to the products used throughout your training.
Please be aware that regulations governing beauty treatments, professional practice, insurance and qualifications vary between countries and jurisdictions. It is the responsibility of each learner to confirm the requirements that apply within the country or region where they intend to practise.
The Online Beauty Courses EU cannot guarantee that completion of a course will satisfy every local licensing, insurance, regulatory or professional requirement.
Refunds, Returns and Exchanges Policy
Refunds / Cancellation
Any online course that has been purchased and subsequently activated becomes non-refundable once access to the training materials has been provided, subject to any applicable statutory consumer rights.
The Online Beauty Courses reserves the right to cancel an order and issue a refund where there are reasonable grounds to believe that a course has been purchased for the purpose of copying, reproducing, distributing or otherwise misusing copyrighted course materials.
In certain circumstances, The Online Beauty Courses administration team may consider a full or partial refund where the course has not been activated and no training modules have been accessed.
Any refund request must be submitted to [email protected] within 14 days of the original purchase.
The Online Beauty Courses offers products supplied by verified third-party providers. Where an electrical item includes a 30-day supplier warranty, faults reported within this period may qualify for an exchange or refund in accordance with the applicable warranty conditions.
Once the stated warranty period has expired, exchanges or refunds may no longer be available under that warranty. Customers are therefore encouraged to inspect products as soon as possible after delivery and contact our customer service team promptly if a fault is identified.
Courses purchased as part of a promotional offer, bundle deal, discounted package or using a promotional discount code may be subject to different refund conditions. Where a promotion is expressly advertised as non-refundable, customers agree to these conditions when completing their purchase, subject to any statutory rights that cannot legally be excluded.
Where The Online Beauty Courses determines that a refund is appropriate, we may offer store credit where permitted and agreed. Store credit can be used towards eligible future purchases through The Online Beauty Courses website.
Where a monetary refund is processed, it will normally be returned using the original payment method or payment-plan provider used for the transaction.
Any non-refundable charges imposed by external payment providers, banks or finance providers may be deducted where legally permitted.
Where course modules have already been activated or accessed, course fees will normally not be refundable, subject to applicable consumer legislation.
Course Transfers
Requests to transfer from one course to another may be considered by The Online Beauty Courses administration team where the circumstances and request are considered reasonable.
Transfer requests must be submitted in writing to:
Requests should normally be made within 14 days of the original purchase.
For a course transfer to be considered, the original course must not have been activated and no modules must have been accessed.
Once a course has been activated, it will normally be considered non-transferable.
The first approved course transfer for an account holder may be completed without an administration charge. Any subsequent approved transfers may be subject to the applicable administration fee.
Name Changes
If you need to change the name shown on your account or certificate, please submit your request to:
Your request should include an explanation for the change together with suitable identification showing the name you would like displayed.
Examples may include a change of name following marriage, civil partnership or another legitimate legal name change.
A certificate name change will normally only be accepted where the final course module has not yet been completed.
This process helps protect the integrity of our certification system and prevents certificates purchased under one learner account from being repeatedly generated under different names.
Substitutions
We do not normally permit one learner to substitute another learner on an existing course enrolment.
Course Access and Lifetime Use
Courses provided by The Online Beauty Courses are designed to offer long-term access, allowing learners to revisit their training materials and course content.
However, we must also comply with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
Where an account remains completely inactive for an extended period, personal information may need to be deleted or anonymised in accordance with our data-retention obligations and privacy policies.
Learners are therefore encouraged to periodically access their account to maintain their active training records.
Purchases Made Using Offers or Coupon Codes
Courses purchased using promotional codes, bundle offers or limited-time discounts may be subject to specific promotional terms.
Where an offer is expressly stated to be non-refundable, the promotional pricing and applicable terms will be confirmed at the time of purchase, subject to any statutory consumer rights.
Coupon codes cannot normally be combined with other promotional offers or additional discount codes unless expressly stated otherwise.
Delivery Terms for The Online Beauty Courses EU
Delivery Within the European Union
Typical delivery times will depend on the destination country, selected delivery service and courier.
Estimated delivery information will be provided wherever possible during checkout.
Please be aware that delivery times are estimates and may vary due to courier delays, national holidays, customs procedures or circumstances outside our control.
International Delivery
Orders dispatched to destinations outside the European Union may take longer to arrive.
International delivery times vary considerably depending on the destination country, courier service, customs processing and the delivery option selected at checkout.
Where available, a more specific delivery estimate will be shown during the checkout process.
Order Dispatch
Orders are prepared and dispatched during normal business days.
Orders placed outside warehouse operating hours, during weekends or on national/public holidays will normally be processed on the next available business day.
Where possible, we take reasonable steps to minimise delays.
Changing Your Delivery Address
If you need to amend your delivery address, please contact us as soon as possible.
We may be able to update the address provided the order has not yet been dispatched.
Once an order has entered the courier network, we cannot guarantee that the delivery address can be changed.
Items Temporarily Out of Stock
If an item included within your order is temporarily unavailable, your order may be held until the item becomes available.
Available items may be reserved while we await the remaining stock.
Where appropriate, we may contact you with alternative options.
Delivery Delays
If your order has not arrived within the expected delivery period, please contact:
Our customer service team can investigate the shipment with the relevant delivery provider.
Tracking Notifications
Where tracking is available, customers will receive tracking information after their order has been dispatched.
The tracking service will allow you to view the latest updates made available by the courier.
Parcels Damaged During Transit
If a parcel appears significantly damaged when delivery is attempted, you should reject the parcel where reasonably possible and contact our customer service team.
If the parcel has already been delivered, please photograph the packaging and affected products and contact:
We will advise you regarding the next steps.
Duties and Taxes
Applicable Taxes
Any applicable taxes included within the displayed product price will be shown in accordance with the tax rules applying to the order and delivery destination.
The final amount payable, including any applicable taxes charged by The Online Beauty Courses, will be displayed during checkout.
Import Duties and Taxes
Orders being delivered internationally may be subject to import duties, customs charges, local taxes or handling fees when entering the destination country.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer and may be payable directly to the relevant authority or delivery provider.
Order Cancellations
If you wish to cancel an order for physical goods before it has been dispatched, please contact us as quickly as possible.
Where the order has already been dispatched, any cancellation or return will be dealt with under the applicable returns and refund policy.
Different cancellation provisions apply to digital courses once course access has been activated.
Delivery Insurance
Where provided by the selected courier, parcels may be covered against loss or damage up to the value permitted under the courier’s applicable terms and conditions.
Parcels Damaged in Transit
Where an eligible parcel has been damaged during transit, we may need to raise an investigation with the courier before a replacement or refund can be processed.
Once the courier investigation has been completed, we will contact you regarding the appropriate resolution.
Parcels Lost in Transit
Where a parcel has not arrived and is suspected to have been lost, we will contact the delivery provider and request an investigation.
A replacement or refund, where applicable, will normally be processed once the courier has completed its investigation and confirmed that the parcel is considered lost.
Customer Service
For all customer service enquiries relating to courses, certificates, orders, deliveries, transfers, refunds or your learner account, please contact: